The seven lenses
Demand, discovery, acquisition, conversion, retention, measurement and capability. Each is scored and evidenced independently, then read as a system: a weak lens downstream makes investment upstream less valuable, not more.
Most ecommerce businesses do not have an activity problem. They have a prioritisation problem. The constraint map is how we find the one thing worth fixing first.
Demand, discovery, acquisition, conversion, retention, measurement and capability. Each is scored and evidenced independently, then read as a system: a weak lens downstream makes investment upstream less valuable, not more.
Rising CAC is usually a symptom. The constraint sits upstream (not enough qualified demand, weak discovery position) or downstream (conversion confidence, repeat behaviour, margin structure). The map forces that distinction before any plan is written.
Constraints are plotted by commercial leverage against confidence in the evidence. High-leverage, high-confidence items become the near-term plan. High-leverage, low-confidence items become tests. Everything else is explicitly deferred or stopped.
A single decision view — stop, fix, scale, test — that a board can read in a few minutes and a team can act on the same week.
Worked structures in this document are illustrative. They are not client results and contain no client data.
Where this applies
The constraint map is the core output of the diagnostic.
View engagementOnce the constraint is agreed, the sprint is how the highest-leverage items get executed.
View engagementMore from the library